Privacy Policy
At Reels of Joy Casino, we deeply value the trust and loyalty of our players. Safeguarding personal data is a priority, and we are committed to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect data to support transparency and informed decision-making when using our casino services.
Data Processing
This Privacy Policy outlines our compliance with gambling regulations and related requirements, including the processing of players’ personal data. Data processing is essential to provide access to games and associated services, manage player accounts, process transactions, and maintain platform security.
Reels of Joy Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.
Consent to this Privacy Policy is required to use our services. We may update this policy from time to time, and we recommend periodic reviews to stay informed. Continued use of Reels of Joy Casino after updates are published indicates acceptance of the revised policy.
Collection of Information
We collect a variety of personal information through our website and services, which may include:
- Registration and communication data, such as information provided during account setup or subsequent communication, including names, contact details, and identification documents where required
- Interaction records, such as logs of communications via email, live chat, or other channels
- Transaction and usage data, such as records of financial transactions, deposits, withdrawals, and website activity
- Compliance documentation, such as documents required for identity verification and adherence to regulatory obligations
Usage of Information
The personal data we collect is used for the following purposes:
- Processing transactions and managing bets
- Delivering the services and support requested
- Performing verification and compliance checks
- Sending promotional content, subject to explicit consent
- Ensuring legal compliance, including adherence to anti-money laundering regulations
- Monitoring and preventing fraudulent or illegal activities
- Conducting research and analysing data to improve our services and user experience
Marketing Communications
If consent is provided, we may use personal data to send promotional communications regarding Reels of Joy Casino products and services. Promotional communications can be stopped at any time by:
- Updating marketing preferences via account settings where available
- Contacting customer support to opt out
Disclosure of Information
Personal data is never sold or rented. However, it may be shared where necessary, including:
- Within our group, to facilitate service delivery and account operations
- With trusted partners, for processing purposes and to meet regulatory requirements
- With third-party providers, for tasks such as payment processing, data verification, fraud prevention, and security services
These disclosures are made under confidentiality and security obligations designed to protect personal information.
Data Security and Retention
Reels of Joy Casino employs appropriate technical and organisational security measures to protect personal data, in line with applicable legal standards. Data is retained for as long as necessary to meet regulatory and operational requirements. This may include retaining certain records for a minimum of five years following account closure where required by anti-money laundering rules.
Cookies and Tracking
To enhance user experience, Reels of Joy Casino uses cookies and similar tracking technologies. These tools help us:
- Analyse site usage and performance
- Improve functionality and maintain user preferences
- Support marketing efforts where permitted
Cookie preferences can be managed through browser settings. Restricting cookies may impact site functionality and certain features.
Your Rights and Contact Information
Players have the right to access, correct, or request the deletion of personal data, and may object to the use of information for marketing purposes where applicable. If there are concerns or requests, players can contact our Data Protection Officer (DPO) via email using the contact details provided on our website. Under GDPR, players may also file complaints with the appropriate regulatory authorities.
This Privacy Policy underscores Reels of Joy Casino’s commitment to protecting privacy while ensuring a secure, compliant, and enjoyable gaming environment. If there are any questions or assistance needed regarding personal data, please contact our support team.
